Select a folder.
The message can include line breaks, lists, special characters, merge fields, and up to 4, characters. Depending on which features are enabled in your org, these channels might be available.
Leave Include in selected channels selected to make the quick text available in the channels you selected. Enter the message.
In standard apps, click the Quick Text tab. If you use merge fields, click Preview to review the message with data from records that you choose. What is the difference between Abbreviations and Acronyms?
This field is visible only when Share and organize quick text in folders is enabled. Enter a message name.
Click New. —for actions Note Quick text saved in the channel for your use is available as a text shortcut in the Outlook and Gmail integrations with Inbox. And they should help to better understand the meaning of text nessage messages.
Open quick text in your app. It usually has a full-stop at the end.
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Select the channels in which you want the message to be available. However, there are some exceptions, which are fairly safe to use: 2. Examples: Lib.
Service Cloud Create Quick Text Messages Create custom predefined messages to insert into s, chats, tasks, events, and more. In some orgs, the Folder field must be added to the layout. Examples: Lib.
And they should help to messags understand the meaning of text centered messages. You can create up to four levels of folders: one root folder and up to three subfolders.
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Select a category. It usually has a full-stop at the end.
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Quick text can include merge fields, line breaks, and special characters. What is the difference between Abbreviations and Acronyms?
However, there are some exceptions, which are tsxt safe to use: 2. Use a name that helps users identify when to use this message. If you have more than one quick text record type, select a record type for the new message, and click Continue.
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Folders help you organize and share quick text. Click Save.
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In console apps, select Quick Text from the item picker. Select this field to let Einstein recommend the quick text to agents.
If Einstein Reply Recommendations is enabled in your org, the Include in reply recommendations field is visible.